Cancelation Policy
As we understand life happens and situations come up where we have to cancel appointments. Please understand that this has a difficult impact for my business and takes away from others seeking treatment. Please Call/Text/Email AS SOON AS POSSIBLE to notify that you need to adjust your scheduled appointment if less than 48 hours.
Cancelation Policy:
There are only so many income generating appointments I can physically do to ensure I am at my best for every patrons visit. I understand the need to reschedule but ask respectfully you allow as much time as possible for me to fill the open time so I am not losing income with un-billable hours.
If you need to cancel withing 48 hours the following applies...
-No Charge if you can fill the spot with another paying client.
-1/2 of the billable price if the spot can not be filled.
-Full charge if you no call no show. (I worry and am ready to perform and I'm not sure if you are running late or worried sick about your safety.)
Late Policy:
Anything is better than nothing and while we can't do the full session, there are some things we can accomplish. You are still responsible for paying the full price of your session. If there is time available after your scheduled time you may ask for that at an additional cost which can be negotiated.
Sick Policy:
No Charge if you are ill with a fever, vomit or any other flu like symptoms, or anyone in your household has this going on... If you have been closely exposed to someone who is very sick please let me know ASAP so we can push out your appointment. If you come in sick and I have to get sick I can miss days which cost much more than missing one appointment. I vow to respectfully do the same for you. If you use sick as a way out of your scheduled time and are not actually sick, please do not reschedule with me.
I am here and respect your time. Thank you for doing the same with mine.
Thank you for your understanding and consideration.
LATE REMINDERS:
Please remember to contact your massage therapist if you’re going to be more than 15 minutes late, your massage may be shortened or rescheduled due to late arrival. Please do not rush, and drive safely. 206.478.6782
- TranZend Massage Therapy Seattle Staff.